1. Shipping Policy
All orders placed on wd27.watchhousesale.com are processed within 1–2 business days. Shipping carriers and delivery timelines vary by destination. Standard delivery takes 3–7 business days for domestic addresses and 7–14 business days for international orders. A tracking number is provided via email once the order ships. Shipping costs are calculated at checkout and are non‑refundable except in cases where Kwok Tung Limited determines an error on its part.
2. Returns – 14‑Day Unconditional Right of Withdrawal
Kwok Tung Limited grants every customer a 14‑day unconditional return period. The 14 days begin on the date you receive the product. You may request a return for any reason without providing an explanation.
2.1 Conditions for Return
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The must be unworn, undamaged, and in original packaging including all accessories, dust bags, and boxes.
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Return requests must be submitted within the 14‑day period via the contact methods listed in section 4.
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You are responsible for all return shipping costs. Kwok Tung Limited does not provide prepaid labels or reimburse shipping fees.
2.2 Non‑returnable Items
Gift cards, final sale items, and personalized (custom sizing or embossing) are excluded from the 14‑day right of withdrawal.
3. Refund Timeline and Amount
3.1 Refund Processing Time
After Kwok Tung Limited receives and inspects the returned, a refund is initiated within 5 business days. The refund amount will appear in your original payment account no earlier than 14 days from the date we receive the returned product. This 14‑day minimum applies to all payment methods.
3.2 PayPal Refund Specifics
For PayPal transactions, the refund is credited to your PayPal balance no earlier than 14 days after receipt of the return. However, if your billing address is located in a jurisdiction where local consumer protection laws mandate a 30‑day refund window for PayPal payments, Kwok Tung Limited strictly complies with that requirement. In such jurisdictions, the refund will be completed no earlier than 30 days after receipt of the return.
3.3 Refund Amount
Only the purchase price is refunded. Original shipping charges and return shipping costs are not refunded. Any customs duties, taxes, or handling fees paid at delivery are non‑refundable.
4. Return Procedure – Step by Step
Follow these steps exactly to complete your return:
Step 1: Request a Return Authorization
Send an email to [email protected] with the subject line “Return Request – [Your Order Number]”. Include your order number, the product SKU, and the reason for return (optional). You will receive a return authorization confirmation within 24 hours.
Step 2: Prepare the Package
Place the in its original box. Include all accessories, the dust bag, and the original invoice. Seal the package securely.
Step 3: Address the Return Package
Write the following return address on the outside of the package:
15/F, Witty Commercial Building, 1A Tung Choi Street, Mong Kok
Attn: Returns Department
Phone: +852 5322 0081
Step 4: Ship the Package
Use any traceable shipping service (e.g., UPS, FedEx, DHL, or registered mail). You are responsible for all shipping costs. Keep the tracking number and shipping receipt.
Step 5: Wait for Inspection and Refund
Once Kwok Tung Limited receives your package, inspection takes up to 5 business days. After approval, your refund is processed according to the timeline in section 3. No further action is required from you.
5. Defective or Wrong Products
If the arrives defective or not what you ordered, you must notify [email protected] within 7 days of delivery. Kwok Tung Limited will cover return shipping costs for verified defects or order errors. In such cases, the refund or replacement will be processed within 7 business days, not subject to the 14‑day minimum stated in section 3.1. However, if you choose a refund instead of a replacement, the refund will still be issued no earlier than 14 days after we receive the returned item.
6. Contact Information for Returns
For any return‑related questions, contact:
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Email: [email protected]
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Phone: +852 5322 0081
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Returns address: 15/F, Witty Commercial Building, 1A Tung Choi Street, Mong Kok
7. Legal Compliance
This policy complies with distance selling regulations. In jurisdictions where local law requires a longer refund period for PayPal or different return terms, the legally required period prevails over the 14‑day policy stated here. Kwok Tung Limited reserves the right to update this Shipping & Returns document. The current version is always available on wd27.watchhousesale.com.